Production-ready call center platform for J.M. Field
• Talkdesk/Five9: $750-$1,250/month for 5 agents
• Limited customization options
• Per-seat pricing scales poorly
• Vendor lock-in and data ownership concerns
• Self-hosted: $240/year total cost (5 agents)
• Browser-based WebRTC calling (no desk phones)
• Full control over features and call data
• Production-ready with all core features deployed
Python async backend
Reactive frontend
Real-time updates
Telephony control
Call data storage
WebRTC calling
UI styling
Containerization
| Solution | Monthly (5 agents) | Annual Cost | Setup Fee |
|---|---|---|---|
| Talkdesk | $500 - $750 | $6,000 - $9,000 | $500+ |
| Five9 | $650 - $1,000 | $7,800 - $12,000 | $1,000+ |
| Genesys Cloud | $550 - $850 | $6,600 - $10,200 | $800+ |
| Our Solution (Production) | $20 | $240 | $0 |
💰 Annual Savings: $11,760 (98% cost reduction)
Based on Five9 pricing ($12,000/year) vs our self-hosted solution ($240/year)
WebRTC calling, call controls, WebSocket integration
Click-to-dial, caller ID management, call transfer
Browser-based alerts for incoming calls
22 call disposition codes with tags and notes
Real-time monitoring, agent status, disposition analytics
Web interface for reviewing and downloading recordings
VIP caller detection and priority-based routing
Long-term trends, agent leaderboards, custom date ranges
Screen pop with customer data from existing systems
Send/receive texts from the dashboard
Supervisor monitoring and coaching capabilities
Peak call times, conversion rates, predictive insights
Notifications for queue overflow, missed calls
Total Investment
~60 hours dev time
Annual Savings
$11,760
Cost Reduction
98%
Complete control. Custom features. Zero per-seat fees.